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行李员 Bell Boy

更新时间:2019-05-07 18:05
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0人投递简历
薪资:面议
年终奖
双休
五险一金
管理规范
有年假

职位信息

职位性质:全职
年龄要求:22-35岁
招聘人数:3人
职位类别:迎宾/行李员
?#21592;?#35201;求:男
工作地区:银川
学历要求:不限 (及以上学历)
工作经验:不限 

职位描述

行李员

Bellboy

Assist arrival and departure guests with their luggage with extra care and attention and properly orienting the guest with the facilities of the hotel and in his room. Always provide service with a smile. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

为所有入住或退房的客人提供快速的行李服务。保持微笑地与客人打招呼。无论对于内部或外部的顾客,均须提供高标准服务质量。服从上司对你的工作?#25165;牛?#21516;时保证工作时专心致志,努力为酒店创造价值。依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现,且无论何时、何地都要尽力体现团队合作精神。

Welcome guests and opens doors for arriving and departing guests. Assist with taxis and information when required. Ensure hotel main entrance in order. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

欢迎客人并为入店及离店客人开门,需要时?#25165;?#20986;租车及相关事宜,确保饭店正门交通顺畅。无论对于内部或外部的顾客,均须提供高标准服务质量。服从上司对你的工作?#25165;牛?#21516;时保证工作时专心致志,努力为酒店创造价值。依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现,且无论何时、何地都要尽力体现团队合作精神。









SPECIFIC DUTIES 工作任务 :



Doorman 门僮:



Open car doors for all guests arriving to or leaving the hotel.

为所有抵店或离店的客人开车门。



Greet and welcomes arriving guests with a smile and eye contact, using guest’s name if known. Ensures good first impression.

以微笑和目光接触问候和欢迎客人,尽可能使用客人姓名。确保给客人留下良好的第一印象。



Assist in unloading luggage whilst ****ing how many for arriving guests.

帮助抵店客人卸行李并要确认行李件数。



Assist in transporting luggage to lobby if needed.

在需要时帮助客人把行李运到大厅。



Maintain thorough product knowledge, to answer guest’s questions correctly.

了解饭店产品细节方面的知识,以确保正确回答客人的提问。



Call taxis when requested and assist in telling the driver where guest want to go. Escort all guests to the taxi, open door and close door politely.

在需要时叫出租车,并帮助客人告诉司机他要去哪里。



Keep the entrance free from vehicles.

保持入口畅通无阻。



Give extra assistance and attention to disabled guests.

对残疾的客人给予特别的帮助和关注。



Assist in keeping the entrance clean and tidy.

协助保持入口清洁和整洁。



Assist in transporting luggage from the lobby to taxi if needed.

在需要时协助把行李从大厅运到出租车上。



Bid farewell to departing guests with a smile and eye contact, using guest’s name if known.

以微笑和目光接触欢送离店客人,尽可能使用客人姓名。



Report guest comments/ complaints, problems, incidents etc to Chief Concierge.

向礼宾司汇报客人的评价/抱怨、问题、?#24405;?#31561;。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to personalized service and assistance.

识别贵宾、万?#35272;?#36175;客人、常规客人和长住客人,并提供个性化的服务和帮助。



Deliver high quality service to guests.

向客人提供优质服务。



Seek opportunities to continually improve guest service.

通过记录客人的评论并以此为实践,不?#31995;?#23547;?#19968;?#20250;发展对客服务。



Promote the hotel and products and services.

促销饭店与万豪的产品与服务。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

维持对产品和服务的高度了解?#21592;?#20110;向客人解释和销售服务和设施。



Attend daily briefings conducted by the on-duty Concierge /Chief Concierge at the beginning of each shift.

每日上班?#23433;?#21152;由礼宾部司或主管主持的会议。



Adhere to the hotel’s security and emergency policies and procedures.

坚持饭店安全制度、紧急情况处理规定和程序。



Ensure a high level of cleaning in work area.

保持维护所在工作区域的高度整洁。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

遵守饭店的工作政策及程序,万豪的商业行为规范以及员工手册中的条款。



Be fully knowledgeable about all facilities and information about the hotel in order to assist Guest questions, and request.

熟知酒店设施?#21592;?#22238;答客人的问题满足客人的要求。



Carry out other tasks as directed by your supervisors.

完成你上级交待的其它任务。



Bellman 行礼员:



Bell person must attend daily briefings conducted by the Concierge / Chief Concierge at the beginning of each shift.

行李员每日上岗前要参加由礼宾司和主管主持的简报会。



Greet all arriving and departing guests with a smile and eye-contact.

用微笑和目光接触问候所有抵店和离店的客人。



Deliver and collect baggage for arriving and departing guests and groups.

为抵店和离店的客人/团体收送行李。



Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.

为所有住店客人介绍客房设施,例如:空调控制,电灯开关,保险箱、电视,电话,衣橱等。



Deliver messages and handles requests and questions from guests.

发送留言并处理客人的要求及问题。





Check closets and drawers to see if guest have forgotten items when collecting luggage.

在收取行李时检查壁橱和抽屉确认客人没有遗留物品。



Deliver mail, faxes, messages, packages, flowers etc ****ly to guest rooms.

迅速地把?#22987;?#20256;真、留言、包裹、鲜花?#20154;?#21040;客房。



Log all deliveries to guest rooms.

登记所有递交给客人的物品。



Deliver any in-house items or papers to various departments in the hotel.

为饭店各个部门传递用品和文件。



Deliver newspapers to guest rooms.

送报纸到客房。



Run errands for guests when requested.

当需要时完成客人的吩咐。



Page guests in public area with the aid of a paging board when requested.

当需要时在公共区域用告示板寻找客人。



Give careful attention and assistance to disabled guests.

给予残?#37096;?#20154;以特别的关注与帮助。



Be neatly groomed at all times.

随时保?#32456;?#27905;的外表。



Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.

接受客人要寄存的行李,交给客人行李寄存卡,并相应地在记录本上登记。



Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.

熟悉饭店所有设施、营业时间,能够正确回答客人的提问。



Answer the telephone ****ly and courteously.

迅速地、彬彬有礼地回答客人的电话。



Maintain operating equipment in good working order.

维持营业设备良好的工作状态。



Keep working areas neat and tidy at all times.

随时保持工作区域的干净与整洁。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to offer personalized service and assistance.

识别贵宾、万?#35272;?#36175;客人、常规客人和长住客人并提供个性化的服务。





Cultivate good working relationships with inter-related departments.

与有内在联系的部门建立良好关系。



Undertake assignments as delegated by your superiors.

完成你上级委派的任务。



Deliver high quality service to guests.

向客人提供优质服务。



Ensure guest needs and reasonable requests are met.

确保客人需求和合理要求被满足。



Seek opportunities to continually improve guest service.

通过记录客人的评论并以此为实践,不?#31995;?#23547;?#19968;?#20250;发展对客服务。



Promote the hotel and products and services.

促销饭店与万豪的产品与服务。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

维持对产品和服务的高度了解?#21592;?#20110;向客人解释和销售服务和设施。



Assist in keeping the lobby area clean at all times.

协助保持大堂区域任何时间的高度整洁。



Raise and lower the flags daily on time.

负责每?#23637;?#26071;、店旗的按时升降。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

遵守饭店的工作政策及程序,遵守万豪的商业行为规范以及员工手册中的条款。



Assist traffic and parking of vehicles at the main entrance if necessary.

协助维持酒店主要入口处交通、停车秩序。



To assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean.

协助维持公共区域的清洁和专业化外观,确保烟灰缸及其他工作区域的清洁。



Attend all training sessions that are requested by the hotel’s management.

参加酒店?#25165;?#30340;培训课程。



Never solicit tips from Guests.

决不允许向客人索要小费。



Carry out other tasks as directed by your supervisors.

完成你上级交待的其它任务。

联系方式

提示:在应聘过程中用人单位以任何名义向应聘者收取费用都属于违法行为!

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28%

简历处理率

13

在招职位

2

?#34892;?#36259;简历

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  • 行业:酒店/餐饮
  • 规模:101-500人
  • 地区:银川
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