<acronym id="qs02c"><div id="qs02c"></div></acronym><sup id="qs02c"></sup>
<acronym id="qs02c"><option id="qs02c"></option></acronym>
<sup id="qs02c"></sup>
<object id="qs02c"></object>
<acronym id="qs02c"></acronym>
<sup id="qs02c"><noscript id="qs02c"></noscript></sup><samp id="qs02c"><wbr id="qs02c"></wbr></samp>
<object id="qs02c"></object>
咨詢熱線:18195120720

行李員 Bell Boy

更新時間:2019-03-14 11:58
瀏覽
0人投遞簡歷
薪資:面議
年終獎
雙休
五險一金
管理規范
有年假

職位信息

職位性質:全職
年齡要求:22-35歲
招聘人數:3人
職位類別:迎賓/行李員
性別要求:男
工作地區:銀川
學歷要求:不限 (及以上學歷)
工作經驗:不限 

職位描述

行李員

Bellboy

Assist arrival and departure guests with their luggage with extra care and attention and properly orienting the guest with the facilities of the hotel and in his room. Always provide service with a smile. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

為所有入住或退房的客人提供快速的行李服務。保持微笑地與客人打招呼。無論對于內部或外部的顧客,均須提供高標準服務質量。服從上司對你的工作安排,同時保證工作時專心致志,努力為酒店創造價值。依據《員工手冊》所描述的相關政策、制度和程序來規范你的工作表現,且無論何時、何地都要盡力體現團隊合作精神。

Welcome guests and opens doors for arriving and departing guests. Assist with taxis and information when required. Ensure hotel main entrance in order. Ensure a high quality of service is provided to all external and internal customers of your department. Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors. Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.

歡迎客人并為入店及離店客人開門,需要時安排出租車及相關事宜,確保飯店正門交通順暢。無論對于內部或外部的顧客,均須提供高標準服務質量。服從上司對你的工作安排,同時保證工作時專心致志,努力為酒店創造價值。依據《員工手冊》所描述的相關政策、制度和程序來規范你的工作表現,且無論何時、何地都要盡力體現團隊合作精神。









SPECIFIC DUTIES 工作任務 :



Doorman 門僮:



Open car doors for all guests arriving to or leaving the hotel.

為所有抵店或離店的客人開車門。



Greet and welcomes arriving guests with a smile and eye contact, using guest’s name if known. Ensures good first impression.

以微笑和目光接觸問候和歡迎客人,盡可能使用客人姓名。確保給客人留下良好的第一印象。



Assist in unloading luggage whilst ****ing how many for arriving guests.

幫助抵店客人卸行李并要確認行李件數。



Assist in transporting luggage to lobby if needed.

在需要時幫助客人把行李運到大廳。



Maintain thorough product knowledge, to answer guest’s questions correctly.

了解飯店產品細節方面的知識,以確保正確回答客人的提問。



Call taxis when requested and assist in telling the driver where guest want to go. Escort all guests to the taxi, open door and close door politely.

在需要時叫出租車,并幫助客人告訴司機他要去哪里。



Keep the entrance free from vehicles.

保持入口暢通無阻。



Give extra assistance and attention to disabled guests.

對殘疾的客人給予特別的幫助和關注。



Assist in keeping the entrance clean and tidy.

協助保持入口清潔和整潔。



Assist in transporting luggage from the lobby to taxi if needed.

在需要時協助把行李從大廳運到出租車上。



Bid farewell to departing guests with a smile and eye contact, using guest’s name if known.

以微笑和目光接觸歡送離店客人,盡可能使用客人姓名。



Report guest comments/ complaints, problems, incidents etc to Chief Concierge.

向禮賓司匯報客人的評價/抱怨、問題、事件等。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to personalized service and assistance.

識別貴賓、萬豪禮賞客人、常規客人和長住客人,并提供個性化的服務和幫助。



Deliver high quality service to guests.

向客人提供優質服務。



Seek opportunities to continually improve guest service.

通過記錄客人的評論并以此為實踐,不斷地尋找機會發展對客服務。



Promote the hotel and products and services.

促銷飯店與萬豪的產品與服務。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。



Attend daily briefings conducted by the on-duty Concierge /Chief Concierge at the beginning of each shift.

每日上班前參加由禮賓部司或主管主持的會議。



Adhere to the hotel’s security and emergency policies and procedures.

堅持飯店安全制度、緊急情況處理規定和程序。



Ensure a high level of cleaning in work area.

保持維護所在工作區域的高度整潔。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

遵守飯店的工作政策及程序,萬豪的商業行為規范以及員工手冊中的條款。



Be fully knowledgeable about all facilities and information about the hotel in order to assist Guest questions, and request.

熟知酒店設施以便回答客人的問題滿足客人的要求。



Carry out other tasks as directed by your supervisors.

完成你上級交待的其它任務。



Bellman 行禮員:



Bell person must attend daily briefings conducted by the Concierge / Chief Concierge at the beginning of each shift.

行李員每日上崗前要參加由禮賓司和主管主持的簡報會。



Greet all arriving and departing guests with a smile and eye-contact.

用微笑和目光接觸問候所有抵店和離店的客人。



Deliver and collect baggage for arriving and departing guests and groups.

為抵店和離店的客人/團體收送行李。



Give guest an introduction to the facilities in the guest room, i.e. air-conditioning control, light switches, Safety box, TV, telephone, wardrobe, etc. when rooming the guest.

為所有住店客人介紹客房設施,例如:空調控制,電燈開關,保險箱、電視,電話,衣櫥等。



Deliver messages and handles requests and questions from guests.

發送留言并處理客人的要求及問題。





Check closets and drawers to see if guest have forgotten items when collecting luggage.

在收取行李時檢查壁櫥和抽屜確認客人沒有遺留物品。



Deliver mail, faxes, messages, packages, flowers etc ****ly to guest rooms.

迅速地把郵件、傳真、留言、包裹、鮮花等送到客房。



Log all deliveries to guest rooms.

登記所有遞交給客人的物品。



Deliver any in-house items or papers to various departments in the hotel.

為飯店各個部門傳遞用品和文件。



Deliver newspapers to guest rooms.

送報紙到客房。



Run errands for guests when requested.

當需要時完成客人的吩咐。



Page guests in public area with the aid of a paging board when requested.

當需要時在公共區域用告示板尋找客人。



Give careful attention and assistance to disabled guests.

給予殘疾客人以特別的關注與幫助。



Be neatly groomed at all times.

隨時保持整潔的外表。



Accept baggage that guest may wish to keep in storage, issues claim ticket and record in the Record Book accordingly.

接受客人要寄存的行李,交給客人行李寄存卡,并相應地在記錄本上登記。



Have thorough knowledge of all hotel facilities and hours of operation, to be able to respond to guests’ questions correctly.

熟悉飯店所有設施、營業時間,能夠正確回答客人的提問。



Answer the telephone ****ly and courteously.

迅速地、彬彬有禮地回答客人的電話。



Maintain operating equipment in good working order.

維持營業設備良好的工作狀態。



Keep working areas neat and tidy at all times.

隨時保持工作區域的干凈與整潔。



Identify VIPs, Platinum member, regular and long staying guests and build rapport to offer personalized service and assistance.

識別貴賓、萬豪禮賞客人、常規客人和長住客人并提供個性化的服務。





Cultivate good working relationships with inter-related departments.

與有內在聯系的部門建立良好關系。



Undertake assignments as delegated by your superiors.

完成你上級委派的任務。



Deliver high quality service to guests.

向客人提供優質服務。



Ensure guest needs and reasonable requests are met.

確保客人需求和合理要求被滿足。



Seek opportunities to continually improve guest service.

通過記錄客人的評論并以此為實踐,不斷地尋找機會發展對客服務。



Promote the hotel and products and services.

促銷飯店與萬豪的產品與服務。



Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

維持對產品和服務的高度了解以便于向客人解釋和銷售服務和設施。



Assist in keeping the lobby area clean at all times.

協助保持大堂區域任何時間的高度整潔。



Raise and lower the flags daily on time.

負責每日國旗、店旗的按時升降。



Abide by the Hotel’s Policies and Procedures, Business Conduct and the hotel’s Associate Handbook.

遵守飯店的工作政策及程序,遵守萬豪的商業行為規范以及員工手冊中的條款。



Assist traffic and parking of vehicles at the main entrance if necessary.

協助維持酒店主要入口處交通、停車秩序。



To assist in keeping all public area in a clean and professional presentation assuring ashtrays and other work areas are clean.

協助維持公共區域的清潔和專業化外觀,確保煙灰缸及其他工作區域的清潔。



Attend all training sessions that are requested by the hotel’s management.

參加酒店安排的培訓課程。



Never solicit tips from Guests.

決不允許向客人索要小費。



Carry out other tasks as directed by your supervisors.

完成你上級交待的其它任務。

聯系方式

提示:在應聘過程中用人單位以任何名義向應聘者收取費用都屬于違法行為!

銀川喜來登酒店其他職位

學歷:大專 | 工作經驗:二年或以上 | 年齡:22-40歲 | 銀川 | 面議
學歷:大專 | 工作經驗:一年或以上 | 年齡:22-35歲 | 銀川 | 面議
學歷:大專 | 工作經驗:二年或以上 | 年齡:25-35歲 | 銀川 | 3000-5000元/月
學歷:不限 | 工作經驗:一年或以上 | 年齡:不限 | 銀川 | 面議
學歷:不限 | 工作經驗:二年或以上 | 年齡:22-35歲 | 銀川 | 面議
學歷:大專 | 工作經驗:二年或以上 | 年齡:25-35歲 | 銀川 | 面議
學歷:大學本科 | 工作經驗:一年或以上 | 年齡:23-40歲 | 銀川 | 面議
學歷:大專 | 工作經驗:不限 | 年齡:23-35歲 | 銀川 | 面議

28%

簡歷處理率

29

在招職位

2

感興趣簡歷

掃描二維碼
掃描二維碼即可在手機端精彩呈現“微招聘”,一鍵分享至朋友圈,為招聘助力!
  • 性質:私營企業
  • 行業:酒店/餐飲
  • 規模:101-500人
  • 地區:銀川
Company Overview |集團介紹 萬豪國際集團是全球領先的酒店管理公司,有J. 威拉德(J. Willard)和愛麗絲·馬里奧特(Alice Marriott)創辦,90年來由馬里奧特家族領導人執掌運營,其總部位于華盛頓特區周邊的馬里蘭州貝塞斯達。現在已經發展成為全球最大的酒店管理公司,在全球127個國家和地區擁有覆蓋30多個領先品牌的6500多家酒店。 萬豪國際集團在中國發展迅速,在全國各地經營著麗思卡爾頓、瑞吉、艾迪遜、豪華精選、寶格麗、W、JW萬豪、萬豪、萬麗、艾美、威斯汀、臻品之選、喜來登、傲途格精選、萬怡、福朋喜來登、萬楓、萬豪行政公寓、雅樂軒及源宿酒店等品牌。萬豪管理哲學的核心價值—“以人為本”、“追求卓越”、“擁抱變革”、“誠實正直”、“服務世界”。 About us|關于我們 銀川喜來登酒店,總建筑面積67200.21平方米,酒店客房數量412間。是一家集家庭度假、旅游接待、國際會議,商務洽談、休閑娛樂為一體的五星級酒店。融合國際知名設計師的創作理念,以超高的建造標準,致力于打造銀川市唯一一家喜來登酒店。酒店預計在2018年9月28日盛大開業,也是作為新華聯文旅發展為寧夏回族自治區60周年大慶的獻禮之作。無論是商務旅行還是休閑度假,銀川喜來登酒店都會為您提供一切所需,讓您擁有一次輕松難忘的住宿體驗。...
我要建議
我要訂閱
星娱娱乐平台登录
<acronym id="qs02c"><div id="qs02c"></div></acronym><sup id="qs02c"></sup>
<acronym id="qs02c"><option id="qs02c"></option></acronym>
<sup id="qs02c"></sup>
<object id="qs02c"></object>
<acronym id="qs02c"></acronym>
<sup id="qs02c"><noscript id="qs02c"></noscript></sup><samp id="qs02c"><wbr id="qs02c"></wbr></samp>
<object id="qs02c"></object>
<acronym id="qs02c"><div id="qs02c"></div></acronym><sup id="qs02c"></sup>
<acronym id="qs02c"><option id="qs02c"></option></acronym>
<sup id="qs02c"></sup>
<object id="qs02c"></object>
<acronym id="qs02c"></acronym>
<sup id="qs02c"><noscript id="qs02c"></noscript></sup><samp id="qs02c"><wbr id="qs02c"></wbr></samp>
<object id="qs02c"></object>